Privacy Policy

1. Introduction

This Privacy Policy describes how Panchito Lab ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or interact with our platform from021.io (the "Service").

We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data and tell you about your privacy rights.

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including but not limited to:

• Email address
• First name and last name
• Company or organization name
• Usage data and preferences

2.2 Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

2.3 Tracking & Cookies Data

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies: We use Session Cookies to operate our Service.
• Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
• Security Cookies: We use Security Cookies for security purposes.
• Analytics Cookies: We use analytics tools like Mixpanel to understand how users interact with our platform.

3. How We Use Your Information

We use the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To personalize and improve your experience with the platform
• To provide you with news, special offers, and general information about other goods, services, and events which we offer

4. AI Usage & Data Processing

Our platform utilizes artificial intelligence (AI) to help create product requirements, technical documentation, and other resources. Here's how we handle data in relation to AI:

• Data you input for creating product specifications and documentation may be processed by our AI systems to generate recommendations and content.
• We may use anonymized and aggregated data to improve our AI systems and enhance the Service.
• When you use our AI features to create documentation, the inputs and generated outputs may be temporarily stored to provide the Service.
• We do not train our AI models on your confidential information without explicit consent.

5. Data Sharing and Disclosure

We may disclose your personal information in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, and other partners who work on our behalf to help us deliver the Service.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• With Your Consent: We may disclose your information for any other purpose with your consent.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

7. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We implement appropriate technical and organizational measures to protect the security of your personal data, including:

• Encryption of data in transit using HTTPS/TLS
• Regular security assessments and testing
• Access controls and authentication measures
• Monitoring for suspicious activities

8. Your Data Rights

Depending on your location, you may have certain rights regarding your personal data:

• The right to access information we hold about you
• The right to request correction of your personal data
• The right to request deletion of your personal data
• The right to restrict or object to processing of your personal data
• The right to data portability
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at hello@from021.io. We will respond to your request within 30 days.

9. Children's Privacy

Our Service is not intended for use by children under the age of 16 ("Children"). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@from021.io.